Hospice Journey Counselor
AHN Healthcare@Home Warrendale, PennsylvaniaJob Description
Graham Healthcare Services is looking for a Journey Counselor. This position will provide information, education, and support to patients, families, and caregivers regarding end-of-life planning and care. This role will assist them (patients, families, caregivers) in the transition to Hospice care when the patient is both eligible and appropriate for Hospice services.
Hospice Journey Counselor Responsibilities:
- Manage Journey patient census and referrals for the assigned area from Journey candidate list, Journey Administrative Assistant, Customer Service, Clinicians, and other sources
- Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers
- Make initial phone calls to all new Journey referrals to schedule home visits as well as follow-up calls to maintain contact with the patient and assess patient decline
- Conduct patient visits for the purpose of building relationship with the patient and/or family and in-depth discussion of the hospice benefit when appropriate
- Maintain Journey patient charts, documenting all Journey visits and contact in Journey Visit/Phone call notes or as Coordination notes when applicable
- Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs
- Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care
Hospice Journey Counselor Requirements:
- High school diploma/GED required
- Bachelors Preferred
- Prior home healthcare or relative work experience in the healthcare industry preferred
- Understanding of the hospice philosophy preferred
About Graham Healthcare Group:
As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.
Join the Graham Healthcare Group and enjoy the following benefits:
- Competitive Pay: With opportunity for advancement
- Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
- Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
- Generous PTO Packages.
- Retirement: Save for your future with our company offered 401k plan and pension.
- Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
Benefits may vary based on your employment status.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
By submitting your application, you are confirming that you are legally authorized to work in the United States.
JR# JR246899
Overwhelming Patient Satisfaction
90% of patients were satisfied with the care they received from our agency, based on 227 surveys submitted in 2018.
Hear from our employees
Jennifer QuinonesRegistered Nurse
The support from staff, supervisors, and Medical Directors is great. The education is top notch, too!
Alesha KendrickClinical Educator
Hospice is my calling. It’s an honor to be involved with these patients and families who open their homes to us.
Kathryn Kuntz Sr. Account Executive
It’s a great company with people who are truly dedicated to patients. We’re quickly becoming the best agency there is!
Bethanie Westervelt LPN
It’s nice to be able to go into the home, see the whole family that’s there, and be able to provide them support also.
Dreu AdamsDigital Marketing Manager
I look for opportunities to stretch my skill set that add additional value to the organization. If you're driven, take ownership, and love to learn, you'll find your initiative rewarded with support and opportunity to move your career forward.